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But the batteries worked in other laptops. If you pull out your Dell laptop at your local coffee shop and press the power button, you expect the screen to light up and to see a login screen. Guard Extensions screen options, Assigning a Resetting BIOS Defaults Via the Reset Defaults Option. If you do need a new battery, we always recommend getting an original battery from the manufacturer of your device as there is no way to guarantee a battery is genuine from a third party seller. 2. If you have troubleshot the computer and figured out it is a battery issue, you can reset it by removing the battery, and this can be completed in a few steps. That is, unless the counterfeiters have taken a microchip from a dead genuine battery and have inserted it into the counterfeit. … This is considered a normal characteristic of a rechargeable battery and is not covered by the warranty. Don't worry! You can even make the purchase from within the chat session. Dell's technical support personnel may tell you that the problem is a 'temporary battery failure' with no further explanation and that you will need to purchase a new battery for your system. What if you have a battery that isn't that old, worked perfectly fine yesterday, or is brand new? if it still persists. You trust that Dell support representatives know what they are talking about, so you break down and purchase a new battery. c. Lift the battery away from the computer [3]. It did for us! If the laptop won't recognize the battery, it's also possible that you do not have an original battery. Of course, it is somewhat difficult for a technician thousands of miles away to know the difference between a battery that has truly failed and a battery that simply isn't being detected properly. The problem with many Dell batteries relates to the laptop's failure to detect a microchip located inside the battery assembly. If you use the website's chat feature, you can almost certainly get a steep discount on a battery without even asking! system password and setup password, Deleting or Module (SIM) card, Removing the Comments cannot contain these special characters: <>()\, Subscriber Identification While the exact cause is sometimes a mystery, it can be fixed. Unfortunately, however, many of Dell's technical support staff are either unaware of this procedure or are being pressured to sell new batteries. How To Reset The Dell Battery Sensor. The battery is tested by displaying its percentage of full charge and overall health. To correct this issue, you might just need to reset the system's ability to detect the battery. This might confuse you a bit. Tighten the screws to secure the battery to the computer. latitude-e7470-ultrabook | Dell Latitude E7470 Owner's Manual | working-on-your-computer Push on the battery release button or buttons to release the battery form the computer and remove the battery. It's safe to charge me now." Remove the screw that secures the battery to the computer [2]. changing an existing system and or setup password, Enhanced Pre-Boot Otherwise, you might end up getting the wrong battery. Our quoted price, including shipping, came to just under $85. 3. Flip the laptop over. If the system is able to complete POST. 2. For more information, browse to the Dell Knowledge Base article Dell Laptop Battery - Frequently Asked Questions. Unfortunately, if you are still having trouble with your battery, you may need further laptop and battery diagnostics or even a new battery. Dell's technical support team also had no idea what the code meant. If you buy what you think is a genuine Dell battery from a third party, you should be able to know pretty quickly if you have a counterfeit. b. Installing the battery 1. It may be a counterfeit or an aftermarket replacement battery. Please select whether the article was helpful or not. Aftermarket batteries might be a very inexpensive option, but you get what you pay for. You can follow the following steps, which take only minutes and require no tools, to attempt a reset of your Dell battery: If the battery sensor simply needed to be reset, the computer should now be correctly detecting the laptop battery. That's still more than an aftermarket battery from $29-$59, but you can expect the battery to perform flawlessly in your machine or get a free replacement under the new battery warranty! Every time a battery is charged or discharged, the battery loses a small amount of capacity. There's also the question of quality control and fires. According to Dell representatives, original Dell batteries have these microchips to help consumers detect counterfeit batteries. Many aftermarket batteries, which are typically of much poorer quality, aren't built too the exacting standards as required by the computer manufacturers. How can a brand new battery not work? keyboard from the keyboard tray, Installing the We broke down and bought a new battery only to find out that the new battery didn't work, either. If the sensor isn't working properly, you may find that a fully charged and functioning battery won't power on the laptop or will flash error lights. The replacement battery may have a new Dell Part Number, but you can be sure of getting the exact replacement you need. keyboard to the keyboard tray, Intel Software Completely power down the laptop and remove the cord from the computer. Is there an alternative to a new battery? Thankfully, you may have a cord with you. You may find that an inexpensive aftermarket battery won't hold a charge after just a few weeks. They know you're shopping around and want to make the sale! Power on the computer and tap F12 key at the Dell logo screen. This works for most of their replacement parts, as well. If the laptop does not detect this microchip, the battery may charge slowly, may not charge at all, or may not turn the computer on even if it's fully charged. This microchip is responsible for saying, "Hey! But when you plug in the cord, the battery either isn't being detected or is simply plugged in but not charging. If this is the case, you don't necessarily have to run out to buy a new battery if the sensor is just not correctly detecting the battery. If you're looking specifically for a Dell battery, you may be turned off by the high price on the Dell website. But you may purchase a new battery and find that it exhibits the same exact symptoms as the "failed" battery. The problem can happen for many reasons, which can include the battery at one time not being properly seated in the computer, a power surge, or even being removed from the computer while charging. I'm a genuine Dell battery. a. then go for BIOS update from the support.dell.com using the computer service tag.. make sure battery has charge like greater than 15%.. Also try check the battery … But what if nothing happens because of a dead battery? We requested a price quote on a battery marked at nearly $290 on the website. It makes things a lot quicker and easier if you have the Dell Part Number, often abbreviated DPN or DP/N, from the back of the battery. This could be a good thing for consumers. Counterfeit batteries can catch fire or explode. System Assessment — ePSA diagnostics, Central African Republic (République centrafricaine), Democratic Republic of the Congo (République démocratique du Congo), Dominican Republic (República Dominicana), French Overseas Territories (France d'outre-mer). In the One Time Boot Menu, select Diagnostics, and press the Enter key. In the Pre-boot diagnostics, respond to the user prompts appropriately. To further complicate matters, the laptop's battery light was blinking, which we learned is an error code (number of flashes equaled a code number) but there was no information anywhere as to what the error code meant. Connect the battery to the computer while the system runs and check for the battery error message. Disconnect the battery cable from the connector on the system board [1]. Align the tabs on the battery with the slots on the plamrest. The temporary failure simply means that the laptop temporarily can't communicate with the battery. 'S ability to detect a microchip from a dead battery laptop temporarily ca communicate... Down the laptop and remove the cord from the computer while the exact replacement you need price including... Counterfeit or an aftermarket replacement battery the user prompts appropriately tabs on the system 's ability to detect a from... Failed '' battery prompts appropriately to just under $ 85 replacement battery under $ 85 full and! 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